Last Updated: October 2026
1. Introduction & Acceptance
Welcome to VELA (velashopbd.com). These Terms govern your purchase of products, nationwide shipping across Bangladesh, payment handling, and return procedures.
2. Products & Pricing
All products listed on VELA are 100% genuine and curated to the highest standards. Prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.
3. Nationwide Shipping & Delivery
We deliver nationwide across all 64 districts in Bangladesh through trusted courier logistics partners (Pathao, Steadfast, Paperfly). Standard delivery is 60 BDT inside Dhaka (2–3 business days) and 120 BDT outside Dhaka (3–5 business days).
4. Payment Methods & Security
We offer nationwide Cash on Delivery (COD) as well as secure digital payments via bKash, Nagad, Rocket, and Visa/Mastercard. All digital transactions are processed through bank-grade SSL encryption.
5. 7-Day Return & Exchange Policy
We offer a hassle-free 7-day return and exchange policy for unused items in original packaging. Damaged or wrong items are replaced free of charge.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of the People's Republic of Bangladesh under the jurisdiction of Dhaka courts.