Privacy Policy

1. Privacy Overview

At VELA (velashopbd.com), we respect your personal privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, create an account, or purchase products from us.

2. Information We Collect

We collect only the essential information necessary to deliver a smooth and reliable shopping experience:

• Personal Identification Details: Your full name, email address, mobile phone number, and delivery address provided during checkout or account registration.
• Order & Transaction Records: Purchased items, order history, billing address, preferred payment method, and transaction references. (We do not store credit card CVV codes or mobile banking PINs).
• Technical & Browsing Data: IP address, device type, browser information, pages visited, and cookies to optimize site performance and security.

3. How We Use Your Information

We use the data collected strictly for legitimate business and fulfillment purposes:

• To process, pack, invoice, and deliver your orders accurately.
• To send order confirmation, shipping updates, and tracking details via SMS and email.
• To provide timely customer support and handle inquiries, returns, or warranty claims.
• To detect, investigate, and prevent fraudulent orders or unauthorized activities.
• To improve website speed, navigation, and product offerings based on aggregated user behavior.

4. Third-Party Sharing & Confidentiality

We value your trust. VELA does not sell, rent, trade, or lease your personal data to any third-party marketing companies. We share your information solely with essential service partners under strict confidentiality agreements:

• Logistics & Courier Partners: Authorized couriers (such as Pathao, Steadfast, and Paperfly) receive your name, address, and phone number exclusively to fulfill package delivery.
• Payment Gateways: Licensed payment service providers securely process card and digital transactions.
• Legal Compliance: We may disclose information only if required by law, regulation, or court order under the jurisdiction of Bangladesh.

5. Data Protection & Security

We implement standard technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. All web traffic is encrypted using SSL (Secure Sockets Layer) technology. Our internal administrative access is restricted strictly to authorized staff on a need-to-know basis.

6. Cookies & Tracking Technologies

Our website uses standard session cookies to remember items in your shopping cart, maintain your logged-in session, and analyze aggregated traffic patterns. You can choose to disable cookies through your web browser settings; however, certain shopping features (such as retaining cart items across pages) may not function as intended without cookies enabled.

7. Your Privacy Rights

You have the right to access, review, or update the personal information stored in your VELA account profile at any time. You may also request deletion of your account or inquire about your data records by contacting our support team at infomail@velashopbd.com.